Return & Refund Policy

At Happy Garden Nursery, we offer plants, seeds, and other gardening products to customers throughout the United States. Because plants and seeds are natural products, we encourage every customer to review product descriptions, sizes, quantities, and growing information carefully before placing an order.

This policy explains how we handle return requests, damaged products, incorrect orders, refunds, and other order-related concerns. Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.

1. General Return & Refund Policy

Due to the perishable nature of live plants and the specific handling requirements of seeds and other planting materials, we evaluate return and refund requests according to the product type, the circumstances of the order, and applicable law.

Except where required by law or otherwise approved by our support team, we generally do not accept returns or provide refunds for:

• Change of mind or unwanted purchases.
• Incorrect product selections made by the customer.
• Opened, planted, used, or altered products that are no longer eligible for return.
• Failure of seeds to germinate under particular growing conditions.
• Failure of cuttings to root or plants to establish after planting.
• Plant decline or death resulting from unsuitable growing conditions or improper care.
• Normal variations in plant size, shape, foliage, color, branching, or root structure.
• Normal seasonal dormancy, leaf loss, pruning, or temporary shipping stress.

This general policy does not apply to the extent that a product is defective, incorrectly supplied, materially different from its description, or otherwise eligible for a remedy under applicable law.

2. Reporting Damaged or Incorrect Orders

If your order arrives damaged, contains an incorrect item, or appears to have a significant product issue, please contact us as soon as reasonably possible.

Recommended reporting period: Please email us within 48 hours of delivery when reporting visible shipping damage, missing items, or concerns about the condition of a live plant. Prompt reporting helps us assess the issue while the delivery condition can still be documented.

The 48-hour period is a request for prompt reporting and does not eliminate any mandatory rights or remedies available under applicable law.

Information to Include

To help us review your request, please provide:

• Your order number.
• The full name associated with the order.
• A brief description of the problem.
• A photo of the outer shipping box or package, if available.
• A photo of the shipping label, if available.
• Photos of the internal packaging, when relevant.
• Clear photos of the entire product and any reported damage.
• Additional details or photos reasonably needed to assess the issue.

Please retain the affected product and its original packaging until we have reviewed your request, where practical.

If information is missing, we may contact you for clarification or additional documentation. We will assess requests fairly based on the information available and the circumstances involved.

3. Product Photos, Sizes & Natural Variations

Product photographs are provided to illustrate the listed product and its characteristics. Depending on the listing, images may show a representative specimen or a mature plant to demonstrate its potential appearance.

Unless a listing expressly states otherwise, the item shipped may not be the exact individual plant shown in the photographs.

Natural differences may include:

• Plant height, width, and overall shape.
• Stem thickness and branching structure.
• Leaf size, foliage density, and coloration.
• Root development and root structure.
• Seasonal appearance and stage of growth.

Starter Plants & Young Plants

When a listing specifies a starter plant, seedling, or young plant, you should expect to receive a young plant rather than a mature specimen.

Photographs of mature trees, flowers, fruit, or established plants may illustrate what the plant can look like as it grows. A young plant may be substantially smaller or less developed than a mature reference photograph.

Please refer to the product title, description, size specifications, quantity, and shipping details to understand what is included. Differences consistent with the listing do not, by themselves, establish that an item is defective.

4. Live Plant Condition & Seasonal Changes

Live plants may be shipped in different conditions depending on the plant species, season, weather, and packaging requirements.

A plant may arrive:

• Dormant or partially dormant.
• Leafless or partially defoliated.
• Recently pruned or trimmed.
• Bare root or with reduced soil, when specified or appropriate for the product.
• With reduced foliage or minor cosmetic imperfections.
• With natural variations in stems, roots, and overall appearance.

Some plants require pruning, reduced foliage, or bare-root preparation to support packaging and transportation.

Dormancy, leaf loss, or temporary shipping stress does not automatically mean a plant is dead or defective. Certain plants may take several weeks to show new growth after arrival, depending on the species and growing conditions.

We do not guarantee immediate leaf development, new growth, or recovery within a specific timeframe. However, significant damage or a product that materially differs from its listing may be submitted for review.

5. Shipping Stress & Post-Delivery Care

Live plants may experience temporary stress during packaging, transit, and adjustment to a new environment.

Common symptoms may include:

• Temporary wilting or drooping.
• Yellowing or dropping leaves.
• Minor leaf discoloration.
• Minor cosmetic damage.
• Temporary reduction in foliage.
• Delayed visible growth after delivery.

These symptoms do not necessarily indicate that a plant is dead or unhealthy. We recommend unpacking live plants promptly, checking the product condition, and following the care instructions provided with the listing.

Suitable watering, drainage, light, gradual acclimation, and protection from extreme weather can help plants adjust after transit.

Normal shipping stress is not automatically grounds for a refund. Significant damage or other concerns will be evaluated individually.

6. Seeds, Germination & Growing Results

Seeds and other planting materials are natural products. Germination and plant development depend on factors that may vary from one growing environment to another.

These factors may include:

• Temperature and climate.
• Soil quality and drainage.
• Watering practices and moisture levels.
• Sunlight and humidity.
• Planting depth and growing techniques.
• Seasonal timing and ongoing care.
• Pests, diseases, and other environmental conditions.

We cannot guarantee specific germination rates, rooting success, growth speed, flowering, fruit production, or long-term plant survival under every growing condition.

Unless specifically stated in the listing, cuttings may be supplied unrooted, and successful rooting is not guaranteed.

If you believe a product was incorrectly described, supplied in the wrong quantity, or affected by another verifiable issue, please contact us for review.

7. Damaged, Dead on Arrival, or Incorrect Items

We understand that shipping damage or fulfillment errors may occasionally occur. If a product arrives significantly damaged, appears dead on arrival, contains the wrong item, or materially differs from the product purchased, please email our support team with your order details and supporting photos.

Assessing Live Plants

Some plants may be dormant or temporarily stressed after shipping. A plant without leaves is not necessarily dead.

For certain woody plants, a gentle scratch test on a small area of the stem may reveal whether living tissue remains beneath the bark. Green or moist tissue may indicate that the plant is still alive. This method is not suitable or conclusive for every plant species.

Possible Resolutions

After reviewing a claim, we may offer an appropriate resolution based on the circumstances, our policies, and applicable law. Depending on the case, this may include:

• A replacement item.
• A partial refund.
• A full refund.
• Another mutually appropriate resolution.

We may request additional information when reasonably necessary to verify a claim. Submitting a claim does not automatically guarantee a refund or replacement.

Returns of live plants are generally not required unless our support team specifically requests one and the return is appropriate under applicable law.

8. Shipping Delays & Missing Packages

Delivery times are estimates and may be affected by carrier delays, severe weather, transportation interruptions, or other circumstances.

If your package is delayed or marked as delivered but cannot be located, we recommend taking the following steps:

1. Check your mailbox, porch, and other possible delivery locations.
2. Ask household members or neighbors whether they received the package.
3. Review the tracking information for delivery details.
4. Contact the shipping carrier if further investigation is needed.
5. Email Happy Garden Nursery if the issue remains unresolved.

A delivery scan may help establish the status of a shipment, but it does not automatically resolve every report of a missing package. We will review reported issues based on the available information and applicable requirements.

Any refund or other remedy required by applicable law remains available regardless of carrier-related circumstances.

9. Incorrect Shipping Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

Please verify the following before placing an order:

• Recipient name.
• Street address.
• Apartment or unit number, if applicable.
• City, state, and ZIP code.
• Contact information, when requested.

If you discover an address error, contact us as soon as possible. Address changes cannot be guaranteed once an order has entered processing or shipment.

Additional shipping charges may apply when a shipment must be resent because of an incorrect address supplied by the customer, subject to applicable law and the circumstances of the order.

10. Order Cancellation & Changes

Orders may enter sourcing, preparation, or fulfillment shortly after purchase. Please contact us as soon as possible if you need to request a cancellation or change.

• Cancellation requests are reviewed based on the current order status.
• Changes to products, quantities, or shipping addresses may not be possible after fulfillment begins.
• Orders that have already shipped generally cannot be canceled in transit.
• Approved cancellations will be refunded according to the applicable payment and refund process.

Cancellation restrictions do not override any cancellation or refund rights that apply under applicable law.

11. Refund Processing

If a refund is approved, it will generally be issued to the original payment method where possible.

• We will communicate the refund decision and applicable details.
• Processing by the payment provider or financial institution may take additional time.
• The time required for the refund to appear in your account depends on your payment provider.

If your refund has been approved but has not appeared within the timeframe communicated to you, please contact us for assistance.

Any mandatory refund deadlines or payment requirements under applicable law will take precedence over general estimates stated in this policy.

12. Important Customer Information

Before placing an order, please remember:

• Review the product title, description, quantity, and size specifications carefully.
• Product photos may show representative or mature plants rather than the exact item shipped.
• Starter plants may be smaller and less developed than mature reference photographs.
• Live plants may arrive dormant, pruned, partially defoliated, or bare root when specified or appropriate for the product.
• Minor cosmetic variations and temporary shipping stress may occur.
• Growing results depend on environmental conditions and ongoing care.
• Report delivery-related concerns promptly and provide supporting documentation when possible.
• Review our Shipping Policy for additional information about processing and delivery.

Our goal is to handle concerns fairly while recognizing the natural characteristics of plants and seeds and the importance of accurate product descriptions.

13. Contact Us

If you have questions about returns, refunds, damaged items, incorrect orders, or cancellation requests, please contact us:

Happy Garden Nursery
Email: Support@happygardennursery.com

Please include your order number, a description of the issue, and relevant photos when applicable. We aim to respond to customer inquiries as promptly as possible.

For delivery-related concerns, please contact us as soon as reasonably possible, preferably within 48 hours of delivery. You may submit your initial report promptly even if you are still gathering supporting documentation.

Nothing in this policy excludes, restricts, or limits consumer rights, warranties, or remedies that cannot lawfully be excluded under applicable law.